Meet HeyHappy

A simple customer feedback (CSAT) tool for MSPs that helps you stay close to your customers without adding more noise to your team.

HeyHappy customer feedback software dashboard for MSPs, showing happiness, response rate and a Needs you list of accounts and unanswered complaints

Heard about HeyHappy and looking for more information?

Why did we build HeyHappy?: We care a lot about customer experience, and we wanted a simple way to understand how our customers actually feel. The tools we tried felt too heavy, so we built something simpler.
Is HeyHappy actively maintained?: Yes. We use HeyHappy every day inside our own MSP, so it’s something we’re constantly improving. Most updates come from real-world use and customer feedback.
Can I try it out?: Yes. If you’re interested, we’re happy to give you a quick walkthrough and then get you set up with access so you can try it in your own environment.
Why isn’t there more information or screenshots on the site?: HeyHappy started as an internal tool. Most people hear about it through word of mouth or places like Reddit. Instead of building a bunch of marketing pages, we’ve found it’s easier to just show you how it works.
Who is HeyHappy for?: It was originally built for our MSP using ConnectWise Manage, but it can be integrated with other systems as well. If you’d like to explore that, feel free to reach out at chris@heyhappy.io
Are you trying to turn this into a big software company?: No. HeyHappy was built inside our own MSP to solve a real problem we were facing. If it helps other MSPs, that’s great. Our goal is to build this alongside the community of people actually using it—where real feedback from day-to-day operations shapes what it becomes.
Does HeyHappy have a cost to use?: Not yet — HeyHappy is pre-launch, and I'm working with a small number of MSPs to test it for free while I get it ready. Reach out if you want in.
Can HeyHappy ask by text instead of email?: Yes, and it makes the biggest difference of anything you can change — a text gets read, an email waits in a pile. You get your own local number, and HeyHappy walks you through the carrier registration the US requires before any business can text. Anyone who replies STOP comes off the list straight away and is emailed instead. Your plan includes a monthly message allowance, plus a one-off $50 charge for what the carriers bill to register you.
How can I get in touch or learn more?: If you have questions or want to take a closer look, feel free to reach out at chris@heyhappy.io.