Customer satisfaction for service businesses

Know how every job went

HeyHappy asks your customer one simple question when a ticket or job closes — so you can step in when someone's unhappy and know exactly which tech earned the praise. No heavy survey tool to run.

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14-day free trial · No credit card to start · Plans from $49/month

Built by an MSP that runs it every day — now connected to ConnectWise and ServiceTitan.

How it works

Three steps from finished work to a clear customer signal.

Step 1

Connect your ops system

Link ConnectWise, ServiceTitan, or another integration as we add them.

Step 2

Ask after the work is done

HeyHappy sends a short CSAT prompt when a ticket or job closes — on your timing.

Step 3

Act on what you learn

Save the customers who are frustrated, and see which techs are racking up happy customers so you can recognize them by name.

Integrations

Start with what you already use. More systems are on the roadmap as we expand for all service businesses.

ConnectWise Manage: Ticket CSAT for MSPs and IT service teams.
ServiceTitan: Automatic CSAT after completed jobs.
More coming: Additional PSA and field-service platforms.

Pricing

One price per team based on how many technicians or agents you have. Every plan includes every feature, and responses are always unlimited — you are never penalized for hearing from more customers.

Starter

$49 /month

Up to 5 technicians or agents

For small teams getting their first real read on customer satisfaction.

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Growth

Pro

$179 /month

16 to 40 technicians or agents

For larger operations running multiple crews or service boards.

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Included in every plan

Every feature on every plan
Unlimited responses and unlimited surveys
ConnectWise and ServiceTitan integrations
Automatic CSAT after tickets and jobs close
Feedback scorecards for every tech and agent
Google review requests from happy customers
Dashboards, reports, and customer history

Pay yearly and get two months free. More than 40 technicians? Email us and we will size a plan with you.

Get started on your own

Create an account, connect an integration, and turn on CSAT — no sales call required.

Do I need a sales demo?: No. Start a 14-day free trial without a credit card, connect your system, and turn on CSAT yourself.
Is this only for MSPs?: No. We started with MSPs and ConnectWise, and now also support ServiceTitan for home services — with more service businesses and integrations ahead.
Will customers get two surveys?: If your platform already sends a built-in survey, turn that off when you enable HeyHappy so customers get one clear ask.
Can I cancel?: Yes. Start a trial, explore, and cancel anytime from billing settings.
Why did we build HeyHappy?: We wanted a simple way to understand how customers actually feel. The tools we tried felt too heavy, so we built something simpler.
Questions?: Reach out anytime at chris@heyhappy.io.

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